Training and Development Initiatives

  • Managing Study Grants
  • Managing Bursaries
  • Learnership and Apprenticeship Programs
  • Graduate/ Internship Programs
  • Managing Experiential Learning
  • Workplace Skills Audit
  • Employee Relations Courses
  • Initiating a disciplinary enquiry
  • Chairing a disciplinary Enquiry
  • Investigating Cases
  • Managing Employee Grievances
  • Basic Agriculture and Farming Courses
  • Customized Leadership Development
  • Customized Business Management Courses
  • End-User Computing Courses
  • Organizing Internal and External training
    as per organizational development needs.

Course Types

  • Communication with Intent
  • Effective Performance Management
  • Managing Self
  • Managing Compliance
  • Conflict Management
  • Stakeholder Management

Training Interventions

Leading & Managing Others

Performance Management Fundamentals

Communication at the Workplace
Learning Outcomes
  • Understand the concept of leadership.
  • Outline the role of leadership
    in an organisation.
  • Discuss Toxic Leadership.
  • Outline the implications of
    Toxic Leadership.
  • Discuss effective leadership
  • Explain the delegation of tasks
    to groups, teams & individuals.
  • Understand the importance of employee engagement.
  • How to plan, support & evaluate work
    undertaken by groups, teams & individuals
    •
Learning Outcomes
  • Understand the concept of leadership.
  • Outline the role of leadership
    in an organisation.
  • Discuss Toxic Leadership.
  • Outline the implications of
    Toxic Leadership.
  • Discuss effective leadership.
  • Explain the delegation of tasks
    to groups, teams & individuals.
  • Understand the importance of employee engagement.
  • How to plan, support & evaluate work
    undertaken by groups, teams & individuals
    •
Learning Outcomes
  • Understand the concept of leadership.
  • Outline the role of leadership
    in an organisation.
  • Discuss Toxic Leadership.
  • Outline the implications of
    Toxic Leadership.
  • Discuss effective leadership.
  • Explain the delegation of tasks
    to groups, teams & individuals.
  • Understand the importance of employee engagement.
  • How to plan, support & evaluate work
    undertaken by groups, teams & individuals.
    •

Office Administration
Fundamentals

Receptionist Basics
Learning Outcomes
  • Understand Office administration skills.
  • Develop administration systems.
  • Tips on record keeping.
  • Understand how to handle confidential information.
  • Effective Time Management Techniques.
  • Understand business ethics.
  • Demonstrate understanding on diversity.
  • Define customer service.
  • Internal and external customers.
  • Outline pillars of customer service.
  • Define customer service.
  • Internal and external customers.
  • Outline pillars of customer service.
  • Discuss the importance of customer service.
  • Understand the implications of a poor customer service.
  • Techniques of dealing with difficult customers.
  • Define communication.
  • Understand the process of communication.
  • Discuss communication channels.
  • Outline communication barriers.
  • Active listening.
Learning Outcomes
  • Discuss the functions of a receptionist
    in an organisation.
  • Outline behavioural competences and qualities
    of a receptionist.
  • Explain the importance of diary management.
  • How to receive & attend to clients.
  • Illustrate the manner to take and receive calls.
  • Understand telephone etiquette.
  • Understand email etiquette.
  • Professional appearance.
  • Define customer service.
  • Outline pillars of customer service.
  • Define customer service.
  • Internal and external customers.
  • Outline pillars of customer service.
  • Discuss the importance of customer service.
  • Understand the implications of a poor customer service.
  • Techniques of dealing with difficult customers.
  • Define communication.
  • Active listening.